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Lozano Reformas
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Case study · Local business & trades · 2026

The quotes
got lost in WhatsApp

Lozano Reformas renovates bathrooms in Murcia with two crews. Every request arrived by WhatsApp with no details, no order and no follow-up: a third of quotes were never sent and nobody remembered who still needed a call.

+44% Quotes closed
0 Requests lost per month
3rd Maps position · ‘bathroom renovation Murcia’
Finished modern bathroom with microcement walls — Lozano Reformas, Murcia

“People message me on WhatsApp and get lost. I'm not on Google Maps and I compete with whoever quotes lowest.”

Fran Lozano, manager · before we started
The challenge

A WhatsApp inbox as the sales system

Fran answered messages between jobs. With no form, every request arrived incomplete: no measurements, no photos, no ballpark. Clients who did not reply to the first message disappeared for good.

  • Requests with no measurements or photos: everything asked twice
  • No reminder for quotes left unanswered
  • A Google profile with no photos of finished work
Close-up of a hand testing water pressure at a new matte black tap — Lozano Reformas, Murcia
Close-up of a chrome pipe wrench and a spirit level on a clean white tile — Lozano Reformas, Murcia
lozano.reformas Follow Message
247 posts 7.6K followers 205 following
Lozano Reformas · Bathrooms in Murcia A full bathroom in 7 days, fixed price. Murcia city and districts · Two crews Send photos and measurements on WhatsApp ↓ #bathroomin7days
Plumber in a navy uniform installing a shower tray in a gutted bathroom — Lozano Reformas, Murcia
Before/After
Half-demolished old bathroom with pink tiles — Lozano Reformas, Murcia
Pricing
Two-person crew laying large-format tiles on a bathroom wall — Lozano Reformas, Murcia
Crew
Close-up of a hand testing water pressure at a new matte black tap — Lozano Reformas, Murcia
Timelines
Tidy renovation site at the end of the day: tools packed — Lozano Reformas, Murcia
Projects
Posts Reels Tagged
Finished modern bathroom with microcement walls — Lozano Reformas, Murcia
Plumber in a navy uniform installing a shower tray in a gutted bathroom — Lozano Reformas, Murcia
Half-demolished old bathroom with pink tiles — Lozano Reformas, Murcia
Two-person crew laying large-format tiles on a bathroom wall — Lozano Reformas, Murcia
Close-up of a hand testing water pressure at a new matte black tap — Lozano Reformas, Murcia
Tidy renovation site at the end of the day: tools packed — Lozano Reformas, Murcia
Small accessible bathroom with grab rails and a level-access shower — Lozano Reformas, Murcia
Plumber showing a client a plan on a tablet in a bare bathroom — Lozano Reformas, Murcia
Branded work van parked outside a Murcia apartment block — Lozano Reformas, Murcia

Projects that brought quotes

Before and after, every week
lozano.reformas
Plumber in a navy uniform installing a shower tray in a gutted bathroom — Lozano Reformas, Murcia
3,420 likes

lozano.reformas A 1985 bathroom with pink tiles. Seven days of work, a fixed price from day one and no surprises at the end. This is the result.

#bathroomrenovation #beforeandafter #murcia #lozanoreformas

lozano.reformas
Two-person crew laying large-format tiles on a bathroom wall — Lozano Reformas, Murcia
1,870 likes

lozano.reformas What you cannot see is what matters: new multilayer plumbing and drains with the right fall. That is why we give a ten-year guarantee.

#plumbing #renovation #doneright #bathroomin7days

lozano.reformas
Small accessible bathroom with grab rails and a level-access shower — Lozano Reformas, Murcia
2,560 likes

lozano.reformas A step-free shower for Pilar's mother, with grab rails and anti-slip flooring. Accessibility grant paperwork included.

#accessibleshower #accessiblebathroom #murcia #lozanoreformas

Carousel · What a bathroom renovation really costs

3 slides · saves x12
Half-demolished old bathroom with pink tiles — Lozano Reformas, Murcia 1/3
Hook — the question everyone asks and almost nobody answers with a number.
Close-up of a hand testing water pressure at a new matte black tap — Lozano Reformas, Murcia 2/3
Problem — quotes that start at €3,000 and end at €6,000.
Plumber showing a client a plan on a tablet in a bare bathroom — Lozano Reformas, Murcia 3/3
Close — the real breakdown by line item and what drives each one up.
What we did

Organise incoming clients and become visible

Plumber in a navy uniform installing a shower tray in a gutted bathroom — Lozano Reformas, Murcia

Forms and WhatsApp

A link that asks for measurements, photos and timing before the chat opens, with the details organised and ready to quote.
Tidy renovation site at the end of the day: tools packed — Lozano Reformas, Murcia

Local SEO (Google profile)

A profile with photos of finished work every week, services by bathroom type and a reply to every review.
Branded work van parked outside a Murcia apartment block — Lozano Reformas, Murcia

Small local campaign

Ads within 15 km with an instant form and the best-performing before/after, at €12 a day.

Each problem, its fix

From brief to result
Two-person crew laying large-format tiles on a bathroom wall — Lozano Reformas, Murcia
Messy WhatsApp Catalogue and links with details Every request arrives with measurements and photos; Fran quotes in ten minutes instead of three conversations.
Small accessible bathroom with grab rails and a level-access shower — Lozano Reformas, Murcia
Unanswered quotes Automatic reminder A follow-up message goes out after 3 and 10 days. 26% of closed jobs come from there.
Half-demolished old bathroom with pink tiles — Lozano Reformas, Murcia
Invisible on Maps Optimised profile + reviews A post-job email requesting a review and a fresh profile: from page three to the top three results.
Small accessible bathroom with grab rails and a level-access shower — Lozano Reformas, Murcia
Plumber showing a client a plan on a tablet in a bare bathroom — Lozano Reformas, Murcia
Behind the business

Two crews, one van
and not a single lost request

Fran started as a self-employed plumber in 2013. Today he runs two crews and his calendar fills with jobs arriving through Google and Instagram, not through the lowest price on some portal.

7Days per bathroom
26%Closes from reminders
Local SEO blog

What people search before renovating

Articles answering the doubts of Murcia residents and ranking the business by job type and area.

01 — What a bathroom renovation costs in Murcia in 2026 02 — Microcement or tiles: which handles humidity better 03 — Accessibility grants for swapping a bath for a shower
Tidy renovation site at the end of the day: tools packed — Lozano Reformas, Murcia
Clients

What they leave on Google

Branded work van parked outside a Murcia apartment block — Lozano Reformas, Murcia

“Sent four photos through the link and had a fixed price the next day.”

Pilar · Accessible shower

“I forgot about the quote and their reminder brought me back.”

Ginés · Full bathroom

“Saw them third on Maps with 90 reviews. That's why I called.”

Rocío · Full renovation
Frequently asked

What other trades ask

How do I organise the quotes people request on WhatsApp?

With a link that collects measurements, photos and timing before the conversation opens, plus an automatic reminder after 3 and 10 days for anyone who does not reply. Lozano Reformas loses no requests and closes 26% more thanks to the follow-up.

How do I appear on Google Maps as a renovation business?

Claim the profile, upload photos of finished work every week, list services by renovation type and request reviews with a post-job email. Lozano went from page three to the top three results in four months.

Where should a renovation business advertise?

On Google, where people already search, and in a small local Meta campaign within a few kilometres using an instant form and before/after photos. At €12 a day Lozano keeps both crews booked.

Finished modern bathroom with microcement walls — Lozano Reformas, Murcia
Run a trade or a local business?

Never lose another quote request

Forms that collect the details, tidy WhatsApp, a Google profile and a local campaign. No agency, no lock-in. This is how we work with trades and neighbourhood businesses.

See CustomIQ for local business