Why isn't my Meta ad running? Diagnose your Facebook and Instagram ads in seconds (CustomIQ)

2:09 · Published 2026-10-21

In CustomIQ type in the IQ chat "Why isn't my ad running?", "Who changed my budget?", "Is my pixel working?" or "Why aren't my products showing?". The chat reads your Meta account and gives you Meta's reason, who made each change, each pixel event's match quality or your catalog's problems, free of charge.

Step-by-step guide: Check in the IQ chat what's wrong in your Meta Ads accountTry CustomIQ

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0:00Introduction

In this tutorial you'll ask the IQ chat what's going on in your Meta Ads account. It reads Meta directly, and it's free. Open a new conversation.

0:14Why an ad isn't running

Ask why your ad isn't running. CustomIQ checks every published campaign. If Meta rejected an ad, it's in review, or there's no payment method, you see Meta's own reason. Here nothing is wrong. These campaigns don't spend because they were paused on purpose, and the chat offers to reactivate them.

1:07Which ad is doing worst

Now ask which ad is doing worst. You get how Meta rates each ad, quality, engagement and conversion, against similar ads. An ad below average usually needs a new creative, not more budget. So the chat offers a button that opens that task. Nothing changes until you confirm.

1:30Is my pixel working

Finally, ask if your pixel is working. You see when the pixel received its last event. And the match quality of each event, from zero to ten, with what to do when Meta hasn't scored it yet. You can also ask who changed a campaign's budget, why your products don't show in your catalog ads, or what ads your competitors run. That's how you find what's wrong in your Meta Ads in seconds, without opening Ads Manager.

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