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Send a WhatsApp to a contact from the IQ chat
Updated 2026-10-14
In CustomIQ, sending a WhatsApp to a contact from the IQ chat is not available yet. Today you do it from the inbox. When it is available, you will say "Send the welcome template to Ana García on WhatsApp", see the final text, and it only goes out when you answer "yes". Only to contacts who agreed to receive WhatsApp.
What is "Send a WhatsApp" in CustomIQ?
It is an IQ chat action that sends a Meta-approved WhatsApp template to one contact, from your brand's WhatsApp. It is not available in the chat yet; today you do it from the inbox.
How will it work in the chat?
In the IQ chat you will write "Send the welcome template to Ana García on WhatsApp.". The chat finds the contact among your brand's (by name, email or phone), lets you choose the template and fills in the name; if the template has more placeholders, it asks what to put. It shows you the final text and nothing goes out until you answer "yes".
What does it check before sending?
That your brand has WhatsApp connected, that the template is approved and that the contact agreed to receive WhatsApp. The message shows up in your inbox, in their conversation.
Steps
- Today, from the inbox. Open the conversation in the inbox and send an approved template.
- When it is available in the chat. You will be able to write "Send the welcome template to Ana García on WhatsApp.".
- Choose the contact and template. The chat finds the contact by name, email or phone and lets you choose among your approved templates.
- Check and confirm. The chat shows the final text with the contact's name; nothing goes out until you answer "yes".
Frequently asked questions
- How much does it cost?
- CustomIQ doesn't charge for it. Meta bills messages to your own WhatsApp account.
- Who can I message?
- Only contacts who agreed to receive WhatsApp from your brand, as Meta requires.
- Can it go out twice?
- No. Each confirmation sends a single message.
Related
- Propose a WhatsApp template from the IQ chatIQ chat, propose a WhatsApp template and see whether Meta approved it.
- WhatsApp templatesWhat WhatsApp templates are in CustomIQ, where they are managed and which connection you need to use them.
- Inbox and commentsHow to answer messages and comments from your social channels in the CustomIQ Inbox and configure AI assistance.