See leads, pending messages, what's scheduled and my connections from the IQ chat
Updated 2026-10-17
In CustomIQ ask the IQ chat "Which leads came in?", "Do I have pending messages?", "What do I have scheduled?" or "What do I have connected?" and you get a card for the active brand: leads from the last 7 days, replies to approve, upcoming posts or each connection's status. It is read-only and free.
Video tutorial
In the chat: type this phrase in the IQ chat
Which leads came in?Do I have pending messages?What do I have scheduled?What do I have connected?
What are these IQ chat questions in CustomIQ?
They are four quick answers about your account: the leads that came in, the messages waiting for your approval, what is about to be published and which accounts are connected. Each one arrives as a card with the active brand's list.
How do I ask in the chat?
In the IQ chat type "Which leads came in?", "Do I have pending messages?", "What do I have scheduled?" or "What do I have connected?". It also understands similar wording, like "what's going out this week?" or "are there comments to answer?".
What do I do from the dashboard?
Messages are approved in the Inbox, posts are moved in the Calendar and leads are in Contacts. The chat only gives you the summary.
What do I need first?
Nothing special: each card shows what there is. Without leads, messages or posts, it says so.
What does it cost?
Nothing. These questions cost no credits.
Steps
- Ask in the chat. Type one of the four questions in the IQ chat; it also understands similar wording.
- Read the card. You see the active brand's list with the total on top and each item's detail.
- Continue in the section. Approve messages in the Inbox, move posts in the Calendar and connect accounts with "conecta" and the platform.
Frequently asked questions
- Which brand is the data for?
- The chat's active brand: leads from its segments, messages from its conversations and scheduled items with the same rule as the Calendar.
- What period do leads and scheduled items cover?
- Leads from the last 7 days and posts in the next 7 days.
- Can I approve messages or connect accounts from the card?
- No. The card only informs; to connect an account type "conecta" and the platform name. Google Business Profile, WhatsApp, Search Console and the domain are connected in Settings, and the card tells you where.
- Why does an organic connection show as connected in all my brands?
- Organic accounts (Instagram, Facebook, TikTok, LinkedIn, X) are read per user; ad accounts, Analytics, Search Console, SendGrid, Google Business Profile, WhatsApp and the domain, per brand.
- Why does the domain show as connected?
- Because the brand has a verified domain (its own or a CustomIQ subdomain) where the chat can publish its landings; the card uses the same rule as publishing.
- Does it cost credits?
- No. They are read-only.
Related
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- Ask the IQ chat what to do with my adsHow to ask the IQ chat for a review of your campaigns with the most important actions ranked and a button for each one.
- See how my month is going (results summary)How to ask the IQ chat for the month's results summary with "How's my month?" and what the card contains.