How to check an email sequence from the CustomIQ IQ chat

1:39 · Published 2026-10-13

In CustomIQ you ask the IQ chat about a sequence in your own words, for example "Were the first emails of the unqualified sequence sent?", and it shows its status, contacts and steps. To change, launch or pause it, the chat shows what changes and how many contacts it affects, and only applies it when you answer "yes".

Step-by-step guide: Check and change a sequence from the IQ chat Try CustomIQ

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0:00Introduction

In this tutorial you'll check how one of your email sequences is doing, just by asking the IQ chat. Start a new conversation. And ask about it in your own words, for example whether its first emails went out. The chat opens the sequence process. Checking is free, and nothing changes unless you confirm a change.

0:57Pick the sequence

If more than one sequence matches, it lists them, with segment and status. We'll pick the first one.

1:07Status and steps

You see its status and how many contacts are in progress, finished or out, its steps with their waits, and whether anything is wrong. Here it's a draft, so nothing has gone out yet. From the same process you can also launch, pause or archive a sequence, change its waits or send yourself a test. Every change is confirmed first.

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