Connect Meta Ads (Facebook and Instagram) to CustomIQ
Updated 2026-10-09
In CustomIQ you connect Meta Ads from the Connections page: click the Meta Ads card, sign in with your Facebook account, choose the ad account and confirm the permissions. You can also do it from the IQ chat with the "Connect an account" button, or when the agent shows you the connection card while preparing a campaign.
Video tutorial
What is connecting Meta Ads?
It is authorising CustomIQ to read your results and publish campaigns on your Meta ad account, which covers Facebook and Instagram. Without this connection the agent can plan, but not deploy.
What do I do from the dashboard?
Go to Connections and click the Meta Ads card. You will sign in to Facebook, choose the ad account and confirm the permissions. The card shows the status (connected, expired) and lets you reconnect.
How do I do it in the chat?
In the IQ chat click "Connect an account" in the actions grid to open the connections dialog. Also, when you ask for a Meta campaign without the account connected, the agent shows a connection card inside the conversation.
What do I need first?
Admin access to the ad account in Meta Business and a payment method set up on Meta. Ad spend is paid to Meta, not to CustomIQ.
Where is it in the dashboard?
Steps
- Open Connections. Go to the Connections page in the dashboard.
- Click Meta Ads. Sign in with the Facebook account that manages your ad account.
- Choose the ad account. Select the account and, where applicable, the page and pixel CustomIQ will use.
- Confirm. Accept the permissions; the card turns connected and you can create campaigns in the chat.
Frequently asked questions
- Can I connect Meta from the chat?
- Yes: the "Connect an account" button in the IQ chat opens the connections dialog, and the agent shows a connection card when a campaign needs it.
- What if I have several brands?
- Each connection can be assigned to a brand profile; the brand picker appears when connecting.
- Does the connection expire?
- Meta can invalidate access if you change your password or permissions; go back to Connections and reconnect.
Related
- Create a Meta Ads campaign (Facebook and Instagram)How to create a Meta ad campaign with CustomIQ: you ask in the chat and review, approve and deploy it in Campaigns.
- My connection expired or shows as disconnectedHow to reconnect in CustomIQ a Meta, Google, TikTok, LinkedIn or email account whose connection expired.
- Connect Google Ads to CustomIQHow to connect your Google Ads account from Connections or from the chat so CustomIQ can create search campaigns.