Not available
Prepare an email campaign from the IQ chat
Updated 2026-10-17
In CustomIQ, preparing an email campaign from the IQ chat is not available yet. Today you create it from Emails. When it is available, you will say "Prepare an email for my customers about the autumn offer", see the price before confirming, and the email stays a draft that is not sent until you send it.
What is "Prepare an email" in CustomIQ?
It is an IQ chat action that prepares a new email campaign for one of your brand's segments and leaves it as an unsent draft. It is not available in the chat yet; today you create it from Emails.
How will it work in the chat?
In the IQ chat you will write "Prepare an email for my customers about the autumn offer.". If you name one of your segments ("Prepare an email for Ecommerce y DTC about the autumn offer"), it uses it, says so and the topic stays "the autumn offer"; otherwise, if your brand has more than one segment, the chat asks which one; if you don't say what it is about, it asks (you can answer "up to you"), and it asks how many images you want, from 0 to 2. Before anything it shows you the price.
When is it charged and what happens next?
It is charged when you confirm, once, and refunded if the campaign fails. It takes a few minutes and shows up in its chat card as a draft; nothing is sent until you send it.
Steps
- Today, from Emails. Create the campaign from Emails.
- When it is available in the chat. You will be able to write "Prepare an email for my customers about the autumn offer." or "Create an email campaign.".
- Choose the audience, topic and images. The chat asks which segment, what it is about (or "up to you") and how many images, from 0 to 2.
- Confirm the price. The chat shows the price, the email plus each image, and charges or prepares nothing until you answer "yes".
- Review the draft. The campaign shows up in its chat card in a few minutes, as a draft. Nothing is sent.
Frequently asked questions
- How much does it cost?
- The email's price plus each image's. The chat tells you before it starts.
- When is it charged?
- When you confirm. If the campaign fails, you are refunded.
- Is it sent automatically?
- No. It stays a draft; sending or scheduling it is a separate step.
- Can I prepare it for a segment with no contacts?
- No. The chat tells you and charges nothing; add contacts to the segment first.
Related
- Emails and email sequencesCreate emails with the Email generator, schedule them in Emails, and build automatic chains in Sequences.
- Sequences: automated multi-step campaignsWhat the Sequences tab in Campaigns is in CustomIQ, what a sequence contains and how to check it.