Reply to Google Business reviews from CustomIQ
Updated 2026-10-11
In CustomIQ the Reviews page shows the reviews of your Google listing once it is connected in General settings. CustomIQ imports them, drafts a reply with AI that goes through the compliance check, and when you press "Approve & publish" the reply is published on Google with your permission.
Video tutorial
What are Google reviews in CustomIQ?
It is the Reviews page, where the reviews of the Google listing linked to your brand arrive with an AI-drafted reply. You decide what gets published: nothing goes to Google without your approval, and every reply first passes your sector's compliance check.
What do I do from the dashboard?
First link your listing in General settings, Integrations tab. Then open Reviews: new reviews are imported automatically and the unanswered ones arrive with a draft. Check it, edit it if you want and press "Approve & publish". If Google does not accept the reply, the review stays approved and you can retry.
What do I need first?
The listing connected with the Google account that manages it, and your brand's sector filled in, because the compliance check uses it.
How much does it cost?
Importing reviews and publishing replies has no cost beyond the AI drafting.
Steps
- Connect your listing. Link your Google listing in General settings, Integrations tab.
- Open Reviews. On opening, CustomIQ fetches new reviews; "Sync" forces it at any time.
- Check the draft. Every unanswered review arrives with a drafted reply; edit it if you want.
- Approve and publish. Press "Approve & publish"; the reply appears on Google and the review moves to posted.
Frequently asked questions
- How often are reviews refreshed?
- When you open Reviews and the last sync is over 15 minutes old, after you publish a reply, and hourly as a fallback.
- Why wasn't my reply published?
- If the compliance check blocks it, edit it; if Google fails, it stays approved and you can retry. Google accepts replies up to 4096 characters.
- Can I reply to reviews of listings I haven't connected?
- Yes, by hand: CustomIQ drafts the reply and you paste it into Google.
- What tone is the reply written in?
- Your brand profile's name, tone of voice, tagline and guidelines. If you change the tone, discard the draft and sync to get a new one.
- Is anything published without my approval?
- No. CustomIQ only publishes a reply when you press "Approve & publish".
Related
- Connect your Google Business Profile to CustomIQHow to connect the Google account that manages your listing, pick each brand's listing, and what you can do next.
- Inbox and commentsHow to answer messages and comments from your social channels in the CustomIQ Inbox and configure AI assistance.
- My connection expired or shows as disconnectedHow to reconnect in CustomIQ a Meta, Google, TikTok, LinkedIn or email account whose connection expired.