How to reply to your Google reviews with AI from CustomIQ
1:10 · Published 2026-10-11
In CustomIQ the Reviews page shows the reviews of your Google listing once it is connected in General settings. CustomIQ imports them, drafts a reply with AI that goes through the compliance check, and when you press "Approve & publish" the reply is published on Google with your permission.
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0:00Introduction
Once your Google Business Profile is connected, your Google reviews arrive in Reviews, each one with a reply drafted by AI. New reviews are imported on their own. Sync brings them in right now. You can filter by status, unanswered, draft or posted. Let's look at the posted ones.
0:22A review and its reply
Open a review. On top, what the customer wrote and their rating. And below, the reply that went out on Google, written in your brand's voice.
0:33Drafts and approval
For every new review, CustomIQ drafts a reply like this one. You can read why it wrote it, edit it or discard it. Before anything goes public, the draft passes your sector's compliance check, and it only uses the facts you marked as public-safe in your knowledge base. When it looks right, Approve and publish posts the reply on Google with your permission.
Nothing is published without your approval. Answering every review on time helps your ranking on Google Maps, and now it takes a couple of clicks.
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