How to give CustomIQ's AI the facts about your business (Knowledge Base)

0:00Introduction

In this tutorial you'll add the facts CustomIQ's AI is allowed to use about your business, so it never makes up prices, hours or policies. Open Settings, Knowledge Base. Facts belong to one brand. Pick it here.

0:21Approved and public-safe facts

Each fact has a category, the text, and where it came from. Only approved facts are used. WhatsApp replies and recommendations use every approved fact. Public-safe facts are the only ones allowed in public replies, like answers to Google reviews. Leave it off for anything private. If your brand profile already lists services or hours, import them from here.

0:48Add a fact

To add one by hand, press Add fact. Choose a category. This one is about pricing. Write the fact exactly as the AI may say it. Note where it comes from. Turn on Approved, so the AI may use it. And since it's fine to say in public, mark it Public-safe. Save it. Now it's in the list, and the AI can use it straight away. With fewer than three approved facts, CustomIQ warns you that grounding is thin.

Keep your prices, hours and policies here, and every AI answer stays accurate.