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Answer Google reviews from the IQ chat
Updated 2026-10-14
In CustomIQ, answering Google reviews from the IQ chat is not available yet. Today you do it from the Reviews page. When it is available, you will say "Reply to my Google reviews", pick the review, see the reply written in your brand's tone, and it is only posted on Google when you answer "yes".
What is "Answer Google reviews" in CustomIQ?
It is an IQ chat action that answers, one by one, the reviews of your brand's Google listing. It is not available in the chat yet; today you do it from the Reviews page.
How will it work in the chat?
In the IQ Chat you will type "Reply to my Google reviews". The chat brings the unanswered reviews, you pick one and it shows the reply: the one the Reviews page already prepared, or a new one in your brand's tone that follows your sector's rules. You can change it with "change the text to …" or ask for another, and nothing is posted until you answer "yes".
What does it check before posting?
That your Google listing is connected to the brand, that the review is still unanswered and that the reply passes your sector's compliance check, the same one as on the Reviews page.
Steps
- Today, from Reviews. Open the Reviews page, check the draft and press "Approve and publish".
- When it is available in the chat. You will type "Reply to my Google reviews" or "Do I have unanswered reviews?".
- Pick the review. The chat shows the unanswered reviews, with stars and text, and you pick one.
- Review and confirm. You see the review and the reply; you can change it, and nothing is posted until you answer "yes".
Frequently asked questions
- How much does it cost?
- Answering reviews is free.
- Can it answer several at once?
- No. Each reply is public, so each one is confirmed; when one is done, the chat offers the next.
- Why won't it let me reply?
- Your brand needs a sector in Brand profiles to check the reply meets its rules; without that check nothing is posted.
Related
- Reply to Google Business reviews from CustomIQHow your Google reviews reach the Reviews page, how the reply is drafted, and how it is published on Google.
- Connect your Google Business Profile to CustomIQHow to connect the Google account that manages your listing, pick each brand's listing, and what you can do next.
- Post on your Google listing from the IQ chatIQ chat, post a text on your Google listing.