Can I delete only my Instagram or TikTok data?

Yes. If you revoke CustomIQ's access from that network's settings, the platform receives the notice and creates the deletion request for that data automatically.

What happens to my active campaigns?

Campaigns already deployed keep existing on Meta or Google; pause them there before deleting the account.

Can I cancel the request?

Until you confirm from the email, the request is not processed; reply to the confirmation email if you want to stop it later.

Delete my data or my account

Name: How to delete your data from CustomIQ
Uploaded: 2026-10-13
Duration: 1 min 14 s
Description: In CustomIQ you request data deletion from the public data deletion page, linked in the website footer and in the privacy policy: enter your email, confirm the request from the link you receive and the deletion completes within thirty days at most. Before that you can disconnect your networks from Connections and review your account in My account.

Updated 2026-10-13

In CustomIQ you request data deletion from the public data deletion page, linked in the website footer and in the privacy policy: enter your email, confirm the request from the link you receive and the deletion completes within thirty days at most. Before that you can disconnect your networks from Connections and review your account in My account.

Video tutorial

From the dashboard:My account Connections

How is my data deleted in CustomIQ?

Through a formal request: you make it on the public data deletion page, confirm it from your email and it completes within thirty days at most. You can review your information in My account before requesting it.

What do I do from the dashboard?

First disconnect your networks in Connections so no platform stays linked. Then open the data deletion page from the website footer link or from the privacy policy, fill in your email and send the request.

Can I request it in the chat?

No; deletion is a formal request confirmed by email. The IQ chat does not delete accounts or data.

What do I need first?

Access to the email you signed up with, because the confirmation is sent to that address.

What does it cost?

Deleting your data has no cost. Unused credit balance is not refunded automatically; check it before sending the request.

Steps

Disconnect your networks. In Connections disconnect the platforms you do not want linked to CustomIQ anymore.
Open the data deletion page. Use the "Data deletion" link in the website footer or the one in the privacy policy.
Send the request. Enter your email, add a reason if you want, tick the confirmation and submit.
Confirm from your email. Open the confirmation link you receive; without that step the request is not processed.
Wait for the deletion. Deletion completes within thirty days at most and you receive an email confirmation.

Frequently asked questions

Can I delete only my Instagram or TikTok data?: Yes. If you revoke CustomIQ's access from that network's settings, the platform receives the notice and creates the deletion request for that data automatically.
What happens to my active campaigns?: Campaigns already deployed keep existing on Meta or Google; pause them there before deleting the account.
Can I cancel the request?: Until you confirm from the email, the request is not processed; reply to the confirmation email if you want to stop it later.

Roles and permissions (admin, creator and viewer)What each CustomIQ role can do and which pages a read-only user sees.
My connection expired or shows as disconnectedHow to reconnect in CustomIQ a Meta, Google, TikTok, LinkedIn or email account whose connection expired.
Credits and billingHow CustomIQ credits work: what consumes them, where to see the balance, top up, change plan and see invoices.

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