Let AI draft your WhatsApp replies — CustomIQ WhatsApp Assistant (Manual vs Hybrid)

1:05 · Published 2026-10-19

In CustomIQ the WhatsApp Assistant decides, per brand, how much the AI does before you approve. In Manual the AI is off and you answer every message. In Hybrid it drafts every reply from your approved Knowledge Base facts, and nothing is sent until you approve it. Auto is not available yet, and some sectors always require approval.

Step-by-step guide: WhatsApp Assistant: choose how much the AI can doTry CustomIQ

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0:00Introduction

In this tutorial you'll decide how much CustomIQ's AI can do on WhatsApp before you approve. Open Settings, WhatsApp Assistant. The setting is per brand. Pick the brand here. In Manual, the AI is off and you answer every message yourself.

0:22Hybrid mode

Switch to Hybrid. Now the AI drafts every reply, using your approved Knowledge Base facts. Nothing is sent until you review and approve it. Auto, sending without review, isn't available yet.

0:36Approvals and limits

Some sectors, like health, always require your approval. And in Hybrid, a draft that fails a compliance check is held for you. You'll find the drafts in your Inbox, ready to approve, edit or discard. We'll leave this brand on Manual for now. Start with Hybrid, check a few days of drafts, and keep your Knowledge Base up to date so every answer is accurate.

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