I do not have enough credits

Updated 2026-10-17

In CustomIQ, when a step is about to spend more credits than you have, the IQ chat shows a card with your balance, the amount needed and the shortfall, and pauses until you top up. Open Billing and credits, add balance and return to the IQ chat to continue from the same step; nothing is charged until you confirm.

Video tutorial

From the dashboard:Billing and creditsIQ chat

What does the IQ chat credits card mean?

That the next step would spend more credits than you have. The card shows your balance, the amount needed and the difference, and the process waits.

What do I do from the dashboard?

Open Billing and credits and add balance. The updated balance shows in the dashboard top bar and on the billing page itself.

How do I continue in the chat?

Go back to the IQ chat conversation; the process continues from the step where it stopped and only charges when you confirm.

What do I need first?

A valid payment method in Billing and credits.

What does it cost?

Every paid step is shown by the IQ chat before you confirm; topping up credits has no added cost.

Steps

  1. Read the chat card. The IQ chat credits card shows current balance, amount needed and the shortfall.
  2. Open Billing and credits. Go to Billing and credits and add the balance you are missing.
  3. Return to the IQ chat. Go back to the conversation; the process continues from the step where it stopped.
  4. Confirm the step. The charge only happens when you confirm the paid step.

Frequently asked questions

Is anything charged if I have no balance?
No. The process stops at the credits card and there is no charge until you top up and confirm.
Where do I see how much I have left?
The balance appears in the dashboard top bar and in Billing and credits.
Do I lose what I already answered in the chat?
No. When you return, the IQ chat resumes the process at the same step.

Related

Open in the appAsk the IQ chat